Refund & Returns Policy

We want you to love your Crafted For Joy order. Because every product is custom printed on demand just for you, our return policy is a little different from regular stores. Please read it carefully before ordering.

1. Damaged, Defective or Wrong Items

If your item arrives damaged, defective, misprinted, or you received the wrong item, we will send you a free replacement or a full refund — your choice.

• Contact us at [email protected] within 30 days of delivery.
• Include your order number and clear photos of the issue (the print, the label and the packaging if damaged).
• You do not need to send the item back unless we ask you to.

2. Change of Mind & Wrong Size

As each item is made to order, we cannot accept returns or exchanges for change of mind, wrong size ordered, or color preference. Please check our Size Guide and product size charts before ordering.

3. Lost or Undelivered Packages

If your tracking shows no movement for an unusually long time, or your package is marked delivered but you haven’t received it, contact us within 30 days of the estimated delivery date and we will investigate with the carrier. If a package is confirmed lost in transit, we will reship it or refund you.

Packages returned to us because of an incorrect or incomplete address entered by the customer can be reshipped at the customer’s cost.

4. Order Cancellations

You can cancel or change your order within 2 hours of placing it by emailing us. After this, your order may already be in production and cannot be cancelled.

5. Refund Process

Once your claim is approved, refunds are issued to your original payment method (PayPal or card) within 5–10 business days. Depending on your bank or PayPal, it may take a few additional days to appear in your account.

6. Non‑Refundable Items

• Items damaged by misuse, improper washing or normal wear and tear.
• Minor color differences between the screen and the printed product.
• Small variations in print placement (up to about 1 inch).
• Import duties, taxes or customs fees.

7. Need Help?

We’re here to make it right. Email us at [email protected] and we’ll get back to you within 24–48 hours.