Privacy Policy

This Privacy Policy explains how Crafted For Joy (“we”, “us”, “our”) collects, uses and protects your personal information when you visit www.craftedforjoy.com (the “Site”) or make a purchase from us.

1. Information We Collect

• Information you provide: name, email address, shipping and billing address, phone number (optional) and any messages you send us.
• Order information: products purchased, order value and order history.
• Payment information: payments are processed securely by PayPal. We do not store your full card details on our Site.
• Automatically collected information: IP address, browser type, device information, pages visited and cookies.

2. How We Use Your Information

• To process, produce, ship and deliver your order.
• To send order confirmations, shipping updates and respond to support requests.
• To prevent fraud and keep our Site secure.
• To improve our products, Site and customer experience.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time.

3. Sharing Your Information

We never sell your personal information. We only share it with trusted service providers who help us run our store, including:

• Printify and its print providers – to print, package and ship your order (name, shipping address, order details).
• PayPal – to process your payment securely.
• Shipping carriers – to deliver your package and provide tracking.
• Hosting, analytics and email providers – to operate and improve our Site.

We may also disclose information when required by law or to protect our rights.

4. Cookies

We use cookies to keep items in your cart, remember your preferences, enable checkout and understand how visitors use our Site. You can control or delete cookies through your browser settings, but some parts of the Site may not work properly without them.

5. Data Retention

We keep order information for as long as needed to fulfil your order and to meet legal, tax and accounting requirements. You may ask us to delete your account information at any time, subject to these obligations.

6. Your Rights

Depending on where you live (including under the UK/EU GDPR and US state privacy laws such as the CCPA), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of marketing. To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. International Transfers

Your information may be processed in countries other than your own, including India, the United States, the United Kingdom and the European Union, where our team and service providers operate. We take reasonable steps to make sure your information is protected wherever it is processed.

8. Security

Our Site uses SSL encryption, and we take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please email us at [email protected].